Event Details
Date: 06.26.2019
Time: 5:00 pm - 8:00 pm
Jazz Pharmaceuticals- 3170 Porter Drive, Palo Alto, CA 94304

2019-06-26 17:00:00 2019-06-26 20:00:00 America/Los_Angeles A Metric for Measuring Facility Management Quality Jazz Pharmaceuticals- 3170 Porter Drive, Palo Alto, CA 94304 IFMASV info@ifmasv.org
Event Type:
Monthly Meeting
Event Title:
A Metric for Measuring Facility Management Quality
Event Sponsor:
Western Allied

A Metric for Measuring Facility Management Quality

A Metric for Measuring Facility Management Quality

You may have an SLA (Service Level Agreement) that is full of KPI’s (Key Performance Indicators).  Companies you’re benchmarking against may already be using KPI’s. Some track how they are reducing FM costs stay within a “glide-path” to take down the costs 2% per year can be important for companies of any size.  Where do you fit in?


We what to leave you with three (3) takeaways on KPI’s:

  • What is a KPI?  Which ones are must tracks?

  • Measuring Hard Services such as classic’s like work-orders, Mechanical performance, etc. and Soft Services surrounding the café, mailroom delivery, reception, etc.. How we metric these successfully will be one larger takeaway.

  • Still standing?  Brace yourself, Space management or occupancy utilization…what are the metrics?  Too simple? We will delve into what some would call subjective yet it’s trending hot in today’s market; we will leave the audience understanding that regardless of side, department capabilities and with or without a service provider assisting, you can measure how well your workplace is improving relative to general attendance and use of prototype areas (yes, densification and the painful change management be damned!).



Moderator: Greg Gratsch, Global Alliance Director

Greg Gratsch is the CBRE Global Alliance Director on the Keysight Technologies account.  He manages a 6 million square foot portfolio consisting of office, laboratory and manufacturing space within large campus environments and field service & sales offices. His 165-employee team delivers facilities management, transaction management, space planning, move management, and variable project management across the global portfolio.



Diego Cagigao, Director EVS

EVS Management for the past 20+ years. Graduate of San Jose State with a BS in Management. Have worked in SNF, CCRC, Sub-Acute Hospital, Adult Hospitals, and Children Hospital.  The past 2 years helped with the launch of the new Lucile Packard Children Hospital Stanford and currently at ValleyCare Stanford Healthcare in Pleasanton and Livermore Campus as EVS Director.


Bill Ayres, Director Business Development

Bill Ayers, Director Business Development at C&W Services, President of AFE39 Silicon Valley Chapter, with over 17 years’ experience in all aspects of facilities management. He’s demonstrated a history of working throughout California, Nevada, Arizona, and New Mexico in Commercial and Corporate markets. He has a solid track record in securing key clients, increasing market share, and tenacious in building new business, securing customer loyalty, and forging strong long-term client relationships. Bill knows FM Metrics and KPI’s!


Ron Malouf, Sr. Director Facilities

Just when I thought I was out, they pull me back in!" Jazz Pharmaceuticals, Sr. Director Facilities, before he was Nuvelo, Director Facilities. Pulled out of retirement and charged with the responsibility of enabling people to be more productive, Ron facilitates this in a changing workforce, changing goals and changing work methods.   Measured through positive feedback and “bed-checks”:

  • A direct communication with an employee or maybe survey results

  • Higher occupancy levels (people wanting to come into the office)

  • Observing more dialog in the open office

  • Seeing people meeting in areas besides conference rooms



Jazz Pharmaceuticals

3170 Porter Drive

Palo Alto, CA 94304



5:00-5:30pm- Registration

5:30pm-7:00pm- Presentation

7:00pm-8:00pm- Networking Reception




Online registration has closed as of 2:30pm Tuesday June 25th.  Please register at the door if you have not yet registered.

Thank you!